FAQ's

Do you ship live crawfish?

For special orders as such, contact our staff at: 337-234-8001

How are frozen products shipped?

All seafood orders are packaged in a styrofoam cooler with frozen gel packs, vacuum sealed, and shipped to you. The price of shipping is NOT included in product prices.

We use a grading machine, that seperates crawfish into three sizes. Small, Medium, and Large

On your price list, what do those numbers beside the shrimp mean?

Our gulf shrimp are available in many different sizes. For those not familiar with the sizing chart, size 26/30 means there are 26 to 30 shrimp per pound. The smaller the numers the larger the shrimp. 10/15 are considered jumbo shrimp. We have headless shrimp, peeled & deveined shrimp, and peeled shrimp.

What is your privacy policy?

Here at Chez Francois we have a commitment to you, the customer. Our utmost goal is to provide an online store that is a safe and secure place to shop. We will never sell or giveaway your personal information to an individual party or company. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the pages you visit. We will not sell your personally identifiable information to anyone.

What is your security policy?

We know that your information is very important to you, as it is to us as well. That is why we take your online security and privacy very seriously. When you place an order with us we work to protect the security of your information during transmission by using industry standard Secure Sockets Layer (SSL) software, which encrypts the information you input. We are a thawte secured site and we will NEVER sell or giveaway your personal information to an individual party or company. If in the unlikely case that we are acquired by another business, customer information will transfer to the new business owner.

What is your return policy?

All sales are final.